Centrebus

at the heart of your travel needs
Home     Leicester     Hinckley     Northants     Circle Line     Hospital Hopper     Tickets     Concessionary Travel     Customer Service     Twitter      
Customer Service & your Guide to Bus Travel.

 

 

Customers are requested to arrive at the bus stop at least five minutes before the bus is due

and give a clear hand signal to the driver to stop the bus.

 

In rural areas and where there are no bus stops (Hail & Ride) drivers will stop where it is safe to do so.

To stop the bus please press the bell, situated throughout the vehicle and give the driver

enough time to slow down and come to a safe stop, please remain seated whilst this happens.

 

Please remember Drivers will only set down passengers at designated bus stops,

except where "Hail and Ride" is understood, in which case the driver will stop where it is safe to do so.


 

Centrebus deploy Inspectors in all areas. so please remenber to take and retain your ticket throughout your journey.

also when you board the bus have a valid bus pass, ticket or cash ready to show or pay to the driver.

 

Drivers at the start of the day have a very limited amount of change and no cash float is available to them,

so having the exact fare or change is helpful and speeds up boarding time. Thus reducing service delays.

Conditions of Carriage

All travel with Centrebus is subject to our normal conditions of carriage. You can view them by clicking on this LINK
 
We will also be pleased to hear from you, whether you have an enquiry, suggestion or criticism. 
 
We will respond to enquiries about future travel plans as a priority, but please do remember that a quick telephone call may be the fastest way to get the information you need if you cannot find it on the web.
 
If you contact us with a concern or criticism, we will acknowledge receipt within 3 working days, either by email or post depending on how you have been in touch.  At the same time, we will give you a reference number in case of later query.
We will check our records, and your complaint will then normally be investigated by the local depot operations manager, before you hear from us again with our findings. 
 
By Telephone
Call our enquiry office between 8am and 5pm, Monday to Saturday.
 
For Leicester area enquiries please call 0116 246 0030. For Hinckley area enquiries please call 0844 357 6520.
 
By Post
Please write to:
The Customer Communications Officer. 
Centrebus Ltd (PDR)
102 Cannock Street
Leicester
LE4 9HR
 
By Email
If you wish to contact us directly by email, please do so to info@centrebus.com,
or use the contact form below.
 

You can keep up to date with all the latest service information if you follow us on twitter, or become a friend on Facebook.

* First name (required):

* Last name (required):
* E-mail address (required):

Phone number:
* Message (required):
CENTREBUS LTD your local bus service provider

REGISTERED OFFICE: 102 Cannock Street, Leicester, LE4 9HR
Registered in England & Wales No.3872099