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Customer Service & your Guide to Bus Travel.

 

Customers are requested to arrive at the bus stop at least five minutes before the bus is due and give a clear hand signal to the driver to stop the bus.

 

In rural areas and where there are no bus stops (Hail & Ride) drivers will stop where it is safe to do so. To stop the bus please press the bell, situated throughout the vehicle and give the driver enough time to slow down and come to a safe stop, please remain seated whilst this happens. Please remember drivers will only set down passengers at designated bus stops, except where "Hail and Ride" is understood, in which case the driver will stop where it is safe to do so.

 

Centrebus deploy Inspectors in all areas. so please remenber to take and retain your ticket throughout your journey.

 

Drivers at the start of the day have a very limited amount of change and no cash float is available to them, so having the exact fare or change is helpful and speeds up boarding time. If the driver has insufficent change he may issue a change voucher.
 

Conditions of Carriage

All travel with Centrebus is subject to our normal conditions of carriage. You can view them by clicking on this LINK.
 
Contact Us
We will also be pleased to hear from you, whether you have an enquiry, suggestion or criticism. 
 
We will respond to enquiries about future travel plans as a priority, but please do remember that a quick telephone call may be the fastest way to get the information you need if you cannot find it on the web.
 
If you contact us with a concern or criticism, we will acknowledge receipt within 3 working days, either by email or post depending on how you have been in touch.  At the same time, we will give you a reference number in case of later query.
We will check our records, and your complaint will then normally be investigated by the local depot operations manager, before you hear from us again with our findings. 
 
By Telephone
Call our enquiry office between 8am and 5pm, Monday to Saturday on 0844 351 1120. 
 
Online
You can submit an online customer contact form to report a problem or make a suggestion.
 
By Post
Please write to:
The Customer Communications Officer. 
Centrebus Ltd
102 Cannock Street
Leicester
LE4 9HR
 
BusUsers UK

Bus Users UK represents bus passengers. They aim to help communication between bus users and the people that provide your bus service. They organise Bus Users' Surgeries around the country, set up local groups of bus users and campaign on behalf of bus passengers. You can join Bus Users UK as an individual member; further details on www.bususers.org - (Opens in a new window).

Bus Users UK can also help out if something unsatisfactory happens on your bus journey, whether you're a member or not. If you have a problem on a bus journey, please let us at Centrebus know first. If you don't feel we have resolved it to your satisfaction, you can contact Bus Users UK for further advice.

Bus Users UK
P O Box 119
Shepperton
TW17 8UX

 
CENTREBUS LTD your local bus service provider
REGISTERED OFFICE: 102 Cannock Street, Leicester, LE4 9HR
Registered in England & Wales No.3872099