Fox Connect Zone 2

Following retendering by Leicestershire County Council there will be major changes to the Melton network from the Sunday 5th January 2025.

Please note that these changes have been instigated by Leicestershire County Council. Centrebus simply operate the services on behalf of the County Council. Therefore, if you would like to discuss any of the following changes, please contact the County Council using the following contact details: https://www.choosehowyoumove.co.uk/public-transport/get-around-by-bus/leicestershire-buses/leicestershire-foxconnect/melton-foxconnect/, telephone: 0116 305 0002, or email: choosehowyoumove@leics.gov.uk

You can book a journey using the call centre or the Leicestershire FoxConnect app. The service operated Monday – Saturday between 6:00 and 19:30, meaning you can book a journey within this timeframe.

Available on smartphones from the Google Play Store or Apple App Store. 

1. Download the Leicestershire FoxConnect app on your smart phone. Make sure it’s the app with the white background and is called ‘Leicestershire FoxConnect’. 
2. You will be prompted to add your phone number. Once you have done this, enter the code sent to you via text message.
3. When your phone number is verified, make an account using your name and email address. 
4. You can then add in payment details, to make your bookings quick and easy. If you skip this section, you will be asked to add payment details when booking your first journey. 
5. Book your journey and wait for your driver to pull up to your pick up point.
6. Pay in advance so you’ll never need to worry about having the right change. Journeys are FREE until Friday 31 January (included). 
7. Get on board and enjoy the ride, knowing you will arrive quickly and safely at your destination.

The call centre is open Monday to Friday 08:30-16:30. If you wish to travel later than 16:30, please book your journey in advance. You can book your returning journey at the same time as your initial booking.

If journeys need to be amended or cancelled passengers should use one of the booking methods to update their journey. To keep the service running efficiently for others, it is important that journeys are cancelled if passengers can’t make the journey.

Booking a Journey
Journeys can be booked up to 7 days in advance, using the call centre or the app. It is encouraged that passengers who wish to have a return journey, book it at the first possible instance. Return journeys can be booked at the same time as your initial booking.

Call Centre Bookings
The call centre is open Monday – Friday, 08:30 – 16:30.

Passengers that book journeys via the call centre will get text message updates, including journey confirmations, timing updates, and information on pick-up and drop-off locations.

If passengers need to amend or cancel a booking, they should call the call centre and update their booking.

App Bookings
The app can be installed on smartphones, from the Google Play and Apple App Store. To create bookings through the app, follow the instructions in the ‘Getting Started’ section of this page.

Passenger that book a journey via the app will get app notifications, including journey confirmations, timing updates, and information on pick-up and drop-off locations. Passengers may also receive email and text message updates. Users will need to allow notifications via the device settings the app is installed on.

If passengers need to amend or cancel a booking, they can update their booking through their app on the scheduled journeys tab.

There are a selection of app features that will optimise your experience and make booking quick and easy.

Interactive map
The interactive map allows users to drop a pin within one of the operating zones, on their preferred pick-up and drop-off location. The system will then pick out the most suitable stop.

Payment Method
Adding a preferred payment method and card to an account will make booking journeys quick and easy.

Favourite Locations
Users can add their regular locations to their favourites page. This could be a home, school or work address. Once users have done this, they can select this location to make journey booking even quicker!



Places served by Melton FoxConnect. Journeys for Melton FoxConnect can be booked within the operating zones shown below; the settlements served are as listed in the table.